Why shop does not work

[wrinx]

These links are from the UK, the laws may different in other countries so please check.

"Items purchased off eBay:

Items are eligible unless they are excluded below:

Real estate, motor vehicles, capital equipment, travel tickets, and events tickets
Intangible items
Services
Items purchased using PayPal Payments Pro or Virtual Terminal
You may not file a dispute for a Personal Payment"
https://www.paypal.com/cgi-bin/websc...UAeBay-outside

http://www.which.co.uk/consumer-righ...hat-i-paid-for

http://www.which.co.uk/consumer-righ...-what-can-i-do

wrinx

[Evodelta]

You may not file a dispute for a Personal Payment"

That means a payment sent as 'Personal Gift', this is done to avoid the 4% insurance cover, that isn't what has happened here.