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  1. #1
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    Thumbs down Why shop does not work

    Hello.

    If anybody has any information on the availability of parts? I ordered last November in a few parts but I still have not received them.
    Steve wrote last month that did not receive the order, even though I've already paid for them and received confirmation. Now he is no longer responding to my e-mail.

    Next week I'm going to cancel the order!!! I am very disappointed
    155Q4 +200hp, 156v6sportswagon +200hp, GT-06, Giulietta, 156 Crosswagon Q4

  2. #2
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    Hi Kai,
    I am unsure at the moment - Steve was moving from France to England but we have not heard from him in a while.

    Sorry you have not received the parts - I wish I could help but I have not received any reply from Steve for a while.

    Once he is back I am sure normal service can be resumed.

    Jack

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    Me too but I'll wait for him to settle everything down first. He did the same for me before...
    Alfa Romeo 155 Q4 WB '95
    Alfa Romeo per sempre !

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    How long it takes to answer the email? Five months is too long time!
    155Q4 +200hp, 156v6sportswagon +200hp, GT-06, Giulietta, 156 Crosswagon Q4

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    My friends, i bought something from the steve website parts for my car with total value 594 euros and 16 days no reply to my email and I have not received anything from parts.know what has been done?

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    Please contact your credit card company and arrange for a refund...sorry for the hassle

    wrinx
    My Q4 in the Garage

    www.alfaromeo155.co.uk ............................ □□□-V-□□□ .................................. www.ilmostro.co.uk

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    the payment was made using paypal. I open a dispute now.What happened to Steve, I want the products .. please send me one PM to tell me what happened with wed site .. thanks i wait.

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    Hi

    I've replied to your PM but will also post it here to inform others....

    "Hi, unfortunately the shop owner does not seem able to complete any transactions.

    One or two other people have also had problems, myself and Alfajack have contacted the owner but he has still not sorted the problems.

    My advise is to report the "non-supply" to Paypal, they might reverse the transaction and refund you straight away, but if not contact the credit card company of the card registered with Paypal and request a reversal that way.

    I can only apologise for the inconvenience, neither Alfajack or myself can do anything about the shop, it is run entirely by the site owner.

    Good luck sorting this out.

    Regards...."

    wrinx
    My Q4 in the Garage

    www.alfaromeo155.co.uk ............................ □□□-V-□□□ .................................. www.ilmostro.co.uk

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    thanks for answer but, someone have phone from the steve?? I contacted with my bank and was told me that took the money from bank(account ) o steve or someone else.

    i am i am very ,very ,very angry..

    please if anyone knows something let's write here to find him STEVE and me back my money or send me THE parts bought from your website...........

    Best Regards

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    Sorry about this

    As I posted before, the credit card company will reverse the payment so you should get your money back.

    wrinx
    My Q4 in the Garage

    www.alfaromeo155.co.uk ............................ □□□-V-□□□ .................................. www.ilmostro.co.uk

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    I apologize for repeating messages but, must close now this website to Steve. We can not pay for products and steve not replay and send the parts.

    The steve have a account facebook with email sj_webb68@hotmail.com
    Yesterday I sent message steve on facebook and steve read (8.57) it and did not answer.



    I have requested a refund money but, the my bank tell that the money removed from the account Steve.

    I do not know what happens with steve. i want my money back.

  12. #12
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    Is your Paypal set up to withdraw funds from your bank account or credit card?

    If it's you bank account you can still do a chargeback via Paypal for non-supply by the shop.

    Edit: Sorry, I see you already have done this, Paypal should refund soon -
    Quote Originally Posted by castellido View Post
    the payment was made using paypal. I open a dispute now.
    wrinx
    Last edited by wrinx; 27-07-14 at 18:12.
    My Q4 in the Garage

    www.alfaromeo155.co.uk ............................ □□□-V-□□□ .................................. www.ilmostro.co.uk

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    if the account of steve have 0 euros , how that refunded paypal to me the money?

    I'll wait to see money the back and let you know.


    NOTE: The wed site with part for sale must be closed.

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    Quote Originally Posted by castellido View Post
    if the account of steve have 0 euros , how that refunded paypal to me the money?
    I'm pretty sure they can still take the money, your contract is with Paypal so they have to honour the deal if you bought from a business.

    If you bought from a person (not a business) you are not protected.


    Quote Originally Posted by castellido View Post
    NOTE: The wed site with part for sale must be closed.
    I agree, but neither Alfajack or myself can do this, only Steve.

    wrinx
    My Q4 in the Garage

    www.alfaromeo155.co.uk ............................ □□□-V-□□□ .................................. www.ilmostro.co.uk

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    I am really sorry to see this - it is terrible and sad that it has happened.

    We have tried and tried to get Steve back. We are powerless to close the shop down!

    We do not know what to do as we don't know where he lives.

    The Hotmail address does work and Steve reads it.

    I truly hope you get your money back.

    This is not the Steve that we knew for years as the website owner and enthusiast for our cars - something has gone seriously wrong and we are all very angry at the situation.

    Keep us informed about your payment?

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    steve works website, Look website , steve renews things and says product July.

    this probably be dealing with a fraudster.

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    Keep us informed about your payment?

    of course and write here informations for this transaction.

  18. #18
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    Quote Originally Posted by castellido View Post
    steve works website, Look website , steve renews things and says product July.

    this probably be dealing with a fraudster.
    I don't think so, sorry. I believe it is just automatic.

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    Quote Originally Posted by castellido View Post

    steve works website, Look website , steve renews things and says product July.
    July 2013.

    You will get your money back if you paid by PP, if you still need the parts let me know.

    If you ring PP and complain/explain the situation they may disable future payments made to that account.
    Last edited by Evodelta; 28-07-14 at 20:47.

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    Quote Originally Posted by wrinx View Post

    If you bought from a person (not a business) you are not protected.

    wrinx
    Are you sure? I thought PP covered you no matter who it was. It's what the 4% is for that they take off from the vendor.

    Something needs to be done to close the shop down, maybe even the site, it can't go on like this.

  21. #21
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    These links are from the UK, the laws may different in other countries so please check.

    "Items purchased off eBay:

    Items are eligible unless they are excluded below:

    Real estate, motor vehicles, capital equipment, travel tickets, and events tickets
    Intangible items
    Services
    Items purchased using PayPal Payments Pro or Virtual Terminal
    You may not file a dispute for a Personal Payment"

    https://www.paypal.com/cgi-bin/websc...UAeBay-outside

    http://www.which.co.uk/consumer-righ...hat-i-paid-for

    http://www.which.co.uk/consumer-righ...-what-can-i-do

    wrinx
    Last edited by wrinx; 28-07-14 at 20:55.
    My Q4 in the Garage

    www.alfaromeo155.co.uk ............................ □□□-V-□□□ .................................. www.ilmostro.co.uk

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    Quote Originally Posted by Evodelta View Post
    Are you sure? I thought PP covered you no matter who it was. It's what the 4% is for that they take off from the vendor.

    Something needs to be done to close the shop down, maybe even the site, it can't go on like this.
    Would like to take the shop down but not the forum. Will see what can be done tomorrow.

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    Quote Originally Posted by wrinx View Post
    You may not file a dispute for a Personal Payment"
    That means a payment sent as 'Personal Gift', this is done to avoid the 4% insurance cover, that isn't what has happened here.

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    Quote Originally Posted by castellido View Post
    I apologize for repeating messages but, must close now this website to Steve. We can not pay for products and steve not replay and send the parts.

    The steve have a account facebook with email sj_webb68@hotmail.com
    Yesterday I sent message steve on facebook and steve read (8.57) it and did not answer.



    I have requested a refund money but, the my bank tell that the money removed from the account Steve.

    I do not know what happens with steve. i want my money back.
    Do you have a link to his Farcebook page? There are lots of Steve Webbs on there, I don't know which he is....

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    Quote Originally Posted by Evodelta View Post
    Do you have a link to his Farcebook page? There are lots of Steve Webbs on there, I don't know which he is....
    I search in facebook with the email steve. i got email from here forum.

    the email steve is.
    sj_webb68@hotmail.com


    if I get the money back from the steve will contact you.

    Before buying part by Steve , i sent email contact for you. the first email replay email from you . the second email not answer from you.

    and now ,I sent a bunch of money steve and I not have receive parts from steve

    the 6August closes the claim by the paypal ,and steve has not given any replay in paypal ,email,facebook.

    I hope I can get my money back....

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